Frequently Asked Questions and About Us
About us: We produce, acquire, and sell media content focused on authentic vintage and special hair- and hairstyling, hairdresser, and barbershop themes. Our collection emphasizes classic salon techniques and nostalgic experiences.
If you have any questions not covered here, feel free to email us at mail@hairmedia.de (English or German preferred) – we're happy to help!
1) I can not find what I am looking for in the shop. Email us. English oder Deutsch prefered. We can help search our full catalog or produce a custom video, custom session, or custom live stream tailored to classic hairstyling themes.
1a) what are the prices for custom video, custom sessions and custom livestreams: Send us your script or ideas, and we'll provide a personalized quote. Typically around 100 € per model per hour + about 100 € for location and production.
2) where can I find your youtube videos? channel name is hairmedia or click here https://www.youtube.com/c/shsahairmodels become a member there (or click here) The member only videos are here . If you use iPhone and have problems to become a member, see instruction here
3) I don´t have a credit card - how can I pay?. No problem! You can use Google Pay, Sofort, Klarna, Skrill, cryptocurrency, Amazon vouchers, bank transfer, or even cash by mail.
Bank details: IBAN DE50760100850178957855 | BIC PBNKDEFF | Name: Michael Manger
4) Can i watch/download the videos on my device? Yes! Our videos are in MP4 format and run on any device: smartphone, tablet, PC, and all operating systems.
4a) The video play insted of downloading This is often a browser setting (common in Firefox). Change it here: https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file
Or try Chrome: https://www.google.com/chrome/
Downloads usually work best on a computer.
4b) I lost download link or downloads or download expired. Within 4 weeks after ordering, just email us and we help for free. For older orders click here.
5) Where are you located? We are based in Germany, with salons and production facilities in Berlin, Frankfurt, and collaborations in Leipzig and other cities across the country. Shoots can also be arranged in a salon near you.
6) I want to be a model. Great! Whether you'd like to be paid or enjoy a free hairstyle, send an email to mail@hairmedia.de with a recent selfie and your location. Women of all ages are welcome.
7) I need a salon or model.We can assist – just email us!
10) How to donate or make manual payment i.e. for the youtube stream videos here? Use superchat icon in chat or donate here
11) What is your email address? mail@hairmedia.de
12) Do you have videos or photos which are not published here?
Everything is here but some videos are hidden for public access. There is need to have a account, need to be logged in and have special customer status to see all items. Email us
13) I do not want to enter my full name or adress, how to order? We do not need these informations, unless you order a DVD. Email adress must be valid. Just enter anything
14) Why is your staff so rude in chat or email?
We always aim to be friendly and helpful, especially to our customers! We receive hundreds of messages daily, including spam, requests for free content, or unrelated inquiries, which limits our time. If you're a customer (have made a purchase), just mention it in your message – you'll get priority and the best service we can offer! :-)
15) Why can´t i comment at youtube?
You need a YouTube account and must be logged in. If you're blocked, there may be a reason (often related to spam or violations) – email us to discuss.
16) How to get the videos on DVD?
Add videos to your cart and select the "Get on DVD" option during checkout (additional fee applies).
In german: Wie kann ich die Videos auf DVD bekommen: Videos in den Warenkorb legen und vor dem Bezahlen die Option "get on DVD" entsprechend der Anzahl auswählen.