Frequently Asked Questions and About Us
If you have any questions not covered here, feel free to email us at mail@hairmedia.de (English or German preferred) – we're happy to help!
1) I can not find what I am looking for in the shop. Email us. English oder Deutsch prefered.
2) where can I find your youtube videos? channel name is hairmedia or click here https://www.youtube.com/c/shsahairmodels become a member there (or click here) The member only videos are here . If you use iPhone and have problems to become a member, see instruction here
3) I don´t have a credit card - how can I pay?. No problem! You can use Google Pay, Sofort, Klarna, Skrill, cryptocurrency, Amazon vouchers, bank transfer, or even cash by mail.
Bank details: IBAN DE50760100850178957855 | BIC PBNKDEFF | Name: Michael Manger
4) Can i watch/download the videos on my device? Yes! Our videos are in MP4 format and run on any device: smartphone, tablet, PC, and all operating systems.
4a) The video play insted of downloading This is often a browser setting (common in Firefox). Change it here: https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file
Or try Chrome: https://www.google.com/chrome/
Downloads usually work best on a computer.
4b) I lost download link or downloads or download expired. Within 4 weeks after ordering, just email us and we help for free. For older orders click here.
5) Where are you located? We are based in Germany, with salons and production facilities in Berlin, Frankfurt, and collaborations in Leipzig and other cities across the country. Shoots can also be arranged in a salon near you.
6) I want to be a model. Great! Whether you'd like to be paid or enjoy a free hairstyle, send an email to mail@hairmedia.de with a recent selfie and your location. Women of all ages are welcome.
10) How to donate or make manual payment i.e. for the youtube stream videos here? Use superchat icon in chat or donate here
11) What is your email address? mail@hairmedia.de
12) I do not want to enter my full name or adress, how to order? We do not need these informations, unless you order a DVD. Email adress must be valid. Just enter anything
14) Why can´t i comment at youtube?
You need a YouTube account and must be logged in. If you're blocked, there may be a reason (often related to spam or violations) – email us to discuss.
15) How to get the videos on DVD?
Add videos to your cart and select the "Get on DVD" option during checkout (additional fee applies).
In german: Wie kann ich die Videos auf DVD bekommen: Videos in den Warenkorb legen und vor dem Bezahlen die Option "get on DVD" entsprechend der Anzahl auswählen.